Frequently Asked Questions

Everything you need to know about CRA-YON's scent wardrobe and services.

Are CRA-YON fragrances vegan and cruelty-free?

Yes, 100%. All our fragrances are formulated without any animal-derived ingredients and we never test on animals. We believe in beauty without compromise.

How long does shipping take?

Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

Can I return a fragrance if I don't like the scent?

We offer a 14-day return policy for unopened and sealed products. To ensure you love the scent before committing to a full bottle, we recommend starting with our Discovery Set.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.

How should I store my CRA-YON perfume?

To preserve the integrity of the scent, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific location.